Returns & inspection

If an eligible product is correct but the customer no longer wants it, the authorized return goes to the seller’s saved return address. Eligibility, condition, exclusions and shipping costs are reviewed under the applicable product and marketplace terms.

For damage, defects, wrong or misdescribed goods, suspected counterfeit or expiry, submit clear photos and details from your order. Authorized returns go to the ONE ALL IN ONE office for physical inspection. Keep packaging and evidence.

Do not send a parcel before approval. Use only the address recorded on that return case; later profile edits do not change an already authorized destination. Never post private return addresses publicly.

Admin records receipt, inspection and a reasoned decision. A confirmed seller fault can approve a customer refund and deduct recorded reputation points. A complaint alone does not trigger a penalty. Approval is separate from the actual refund transfer, whose reference is recorded after payment.

Returns are handled per product line and seller. Unpaid seller proceeds for the affected line are held during review; approved refunds remain blocked from seller payout. If proceeds were already paid, admin must arrange recovery separately. Existing statutory consumer rights continue to apply.